Customer management is essential to understand and retain them, these are some questions that we must ask all the time, as this will create the habit of constantly updating our Products / Services.
Satisfaction Survey (NPS)
Listening to customers
Expansion Products / Services
Expansion of Sales Locations
Focus on the ideal customer, segment and region, allows you to make assertive investments in new products / services, MKT, making you sell more. This pillar has the following cycles: